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Privacy Policy

Last Updated: March 22, 2026

At Neon Nook, accessible from neonnook.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Neon Nook and how we use it.

1. Information We Collect

To fulfil your order for personalised acrylic gifts, you must provide us with certain information, such as:

  • Contact Details: Your name, email address, phone number, and shipping address.

  • Personalised Content: Photos, names, and custom text you upload for printing or engraving on our acrylic plaques.

  • Payment Information: Processed securely via our payment providers (e.g., Shopify Payments, PayPal, Stripe). We do not store your full credit card details on our servers.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Fulfil Orders: To handcraft, package, and ship your bespoke items from our Manchester studio.

  • Customer Support: To communicate with you regarding your order or respond to your enquiries.

  • Image Processing: Your uploaded photos are used solely for the production of your ordered items.

  • Marketing (Optional): With your explicit consent, we may send you emails about new collections or special offers.

3. Data Retention & Photo Privacy

  • Photos: Your uploaded images are stored securely during the production process. We typically retain these files for 30 days after shipping to ensure we can provide a replacement if your item is damaged in transit. After this period, high-resolution original files are permanently deleted from our production queue.

  • Order History: We retain your contact and order history as required for tax and accounting purposes in the UK.

4. Third-Party Services

We share your information with limited third parties only for the following essential purposes:

  • Delivery Companies: Sharing your name and address with Royal Mail, DPD, or Evri to deliver your parcel.

  • Payment Processors: To securely handle transactions.

  • Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities in the UK.

5. Your GDPR Rights

As a UK/EU resident, you have the following rights regarding your data:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any information you believe is inaccurate.

  • The right to erasure: You can request that we delete your personal data (subject to legal/tax retention requirements).

  • The right to withdraw consent: You can opt-out of marketing emails at any time.

6. Cookies

Neon Nook uses 'cookies' to enhance your shopping experience, such as remembering items in your cart. You can choose to disable cookies through your individual browser options.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our Data Protection Officer at:

Email: privacy@neonnook.co.uk

Address: 12 Hilton Street, Northern Quarter, Manchester, M1 1JF, United Kingdom